Propensity offers fully functional Call Centre applications, secure & reliable on a Telco carrier Quality of Service (QoS) network – as a pay by-the-month Service.
Located in a secure Australian data-centre, you can quickly access a fully functional Call Centre application;
– Auto Call Distributor, with skills-based routing.
– Real-time queue management,
– Interactive Voice Response
– Agent management/desktop & activity based reporting
Our Virtual Call Centre is delivered as a managed service. Like all of our hosted technology, you don’t neeed to lock-up yor capital in expensive hardare. For simple pay-by-the-month fee, you use the functionality that you want today, and tomorrow scale-up from 5-500 seats and scale-out with the features that you need. …learn more about Propensity Virtual Call Centre/UC