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Virtual Call Centre

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Propensity offers fully functional Call Centre applications,  secure & reliable on a Telco carrier Quality of Service (QoS)  network – as a pay by-the-month Service.

Located in a secure Australian data-centre, you can quickly access a fully functional Call Centre application;

– Auto Call Distributor, with skills-based routing.
– Real-time queue  management,
– Interactive Voice Response
– Agent management/desktop & activity based reporting

Our Virtual Call Centre is delivered as a managed service.  Like all of our hosted technology, you don’t neeed to lock-up yor capital in expensive hardare.  For simple pay-by-the-month fee, you use the functionality that you want today, and tomorrow scale-up from 5-500 seats and scale-out with the features that you need. …learn more about Propensity Virtual Call Centre/UC