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Propensity Virtual Contact Centre
Rapid Response to the QLD Flood Disaster

In response to a series of natural disasters, GetUp! needed to have the capability to deploy a virtual contact centre, connecting support staff across the country, with victims in need of help.  “Since the Queensland floods began, everyday Australians have been making generous offers of free accommodation on a number of websites. However, many of those with damaged houses don’t have internet access. That’s where the hotline comes in….” Simon Sheikh, National Director GetUp!
…see Simon Sheik’s video on Propensity’s Cloud services
…read about Disaster Response with Propensity Virtual Call Centre/UC

Propensity Cloud Voice & Unified Communications
Siemens launches cloud-based UC with Propensity

November 2009, Sydney-based systems integrator, Propensity has announced it will offer Siemens’ OpenScape unified communications product as a hosted service.   This is the first commercial hosting agreement to be signed in Australia for the software, according to Siemens’ enterprise communications group.  … learn more from crn.com.au

Propensity Virtual Contact Centre
The Flexibility to Scale-UP and Scale-OUT

The Queensland Public Sector Union (QPSU), in the weeks leading to the federal election, needed to call about 25,000 members. To handle this short & shapr campaign, the QPSU turned to Propensity.  With Propesnity’s Virtual Contact Centre, the QPSU could increase the size of its outbound call centre from 15 and 60 seats and for those weeks – only pay for the capacity that was needed. … learn how the QPSU used Propensity Virtual Call Centre/UC